Frequently Asked Questions
Q: Do international customers qualify for FREE shipping?
A: No, due to the cost of international postage, we cannot offer free promotional shipping.
Q: When will my order ship?
A: Your order will ship within 1 business day, we are closed weekends and major USA holidays.
Q: Where is my order being shipped from?
A: We ship direct from our warehouse located in Los Angeles, California.
Q: What is the average delivery time for orders within the United States?
A: FREE Standard shipping usually delivers within 3-5 business days, Priority 2-3 days, and Priority Express 1-2 days.
Q: How do I track my package?
Q: What if my order never delivered, is delayed or received defective?
A: Please allow 48 hours for tracking information to update, if your package was never delivered or delayed contact us. If your order was received defective contact us immediately, we will make sure to fix the problem in a timely manner.